Hampton Inn & Suites Richmond/Virginia Center

Good location. Decent breakfast and front desk staff were helpful. The pool was absolutely freezing and the area surrounding the pool was dirty. The rooms were also not the cleanest that I’ve ever been in. I’m not typically one to complain about stuff, but we stopped here to recharge on a roadtrip and were kind of disappointed.

We checked in for 4 nights. Room was a good size however to sleep 7 it only had 3 beds. Breakfast was just ok. While hot food available the daily menu didnt change much. Not enough seating for being full several nights. Biggest issue was our room was not cleaned during our stay. After day 3 I questioned why it wasnt cleaned. Front Desk said they didnt know but gave fresh towels and more toilet paper. Next morning we left for the day to the amusement park only to come back around 8p to find our room door propped open with the deadbolt by the cleaning crew leaving our room open to the whole hotel all day while we were out. This isn't acceptable. I went down to the front desk and the guy at the desk said no housekeeping was available to speak with and no Mgr either. No resolution or response regarding this huge issue. Besides leaving our room open they didnt even clean it, they took out our dirty towels and trash but didnt vacuum, change sheets make beds etc.

Clean, great staff, easy check in, excellent breakfast. Very comfortable beds. Big rooms Nothing

They let us have our goldendoodle, they were quick to accompany us when we asked for a ground floor room. Very nice safe area to walk our dog at night.

Great customer service

Nice hotel, comfy king bed but the toilet side only had one bolt holding it on so it moved slot when you sat on it.

Good

Stayed with family. Property was clean and staff very friendly. Breakfast was really good with multiple choices. Room was clean with nice bathroom and amenities. Property was close to restaurants and shopping. Went to multiple yard sales while visiting this area and people were friendly and inviting. Would definitely stay here again if in area. Only con was no business center available.

Exceptional

The hotel was ideally located and convenient to the interstate. The staff was very friendly and helpful at check in. We were very happy with the room and also the hotel grounds for walking our little dog. Breakfast was also very nice.

Coffee breakfast staff very nice location

We slept well. The room was comfortable and clean. There were ample towels and washcloths. The TV didn't work at first, but staff helped fix it. I think someone who stayed before us had plugged a device into it.

Exceptional

I came to Virginia for my nieces graduation on May 30th. It was four of us . We drove from another state the day before and drove back. All 4 of us stayed in the same room for the night. 1 King size bed and a roll out sofa queen size. Enough space in the room. Refrigerator, microwave, coffee, tea and chocolate

Very good

Exceptional

Clean friendly unfortunately we could not both participate in the breakfast The most commonly reported problem after knee replacement and I've got it is joint stiffness and a limited range of motion most patients frequently exp

We truly enjoyed our stay. The hotel was very clean and well kept and breakfast was very good. Next time we are passing through the Richmond area, we will definitely stay at this hotel again!

Exceptional

All good