Extended Stay America Suites Fort Worth Southwest

Location Filthy, cockroaches, musty, sticky carpet. I had to wear shoes anytime I got out of bed

The staff is always outstanding. Unfortunately some guests are not. I like the morning coffee and muffins too.

Will never do business with this hotel again.

Actually i didnt stay, i looked another choice because the hotel wasnt in very good conditions.

Looks nothing like the pictures I didn’t care to ask for a refund and jst left after an hour of being there.

The staff are really great especially Theresa and Alicia. They are quick to resolve any issues.

Very nice property.

Location Rude

The place was nice and the price was/is definitely good for all the amenities in the room. It is in a great area as it is close to plenty of dining options, shopping and entertainment. The staff was nice, helpful and understanding. The only issue was/is with the toilet maintenance. It works but not fully. Takes a few times to fully flush but was effective when it did/does fully flush. Overall the stay was/is good as I am currently on a second extension of my stay and still at the hotel.

The place was nice and the price was/is definitely good for all the amenities in the room. It is in a great area as it is close to plenty of dining options, shopping and entertainment. The staff was nice, helpful and understanding. The only issue was/is with the toilet maintenance. It works but not fully. Takes a few times to fully flush but was effective when it did/does fully flush. Overall the stay was/is good as I am currently on a second extension of my stay and still at the hotel.

Nothing That I got charged when they canceled my reservation because of no vacancy and still was charged for room

The cleanliness of the rest area Wrong beds, bad smell, dirty towels

That my wife haven’t

Dirty, smelt bad, only had fitted sheet on bed and it was as dirty, no towels. Overall disgusting and ended up having to get a new hotel because it was so bad

We didn’t use the laundry room. They were stores around the area

The the worst stay that I have had in a long time at any hotel.

And someone clearly bled out on the pullout sofa mattress

Alicia at the front desk as well as the others were very nice and helpful.

I do love that they have a grab and go breakfast for the guest and they have their own laundry room. I wish they had a/c conditioner instead of a wall a/c conditioner. You have to pay for wifi for an hour or more hours. There wasn't really nothing that I didn't like about the property. What I didn't like that booking.com charges you and the hotel does too. Don't use booking.com at all they suck priceline is better or just pay at the hotel.

All was good no major issues the bed was very comfortable and the appliances worked well. Location was great. Carpet need replacing it smelled, should be replaced with non-carpet flooring because pets are allowed. the door access lock was very hard to make function this was reported to the staff but wasn't corrected while i was there.