Extended Stay America Suites Los Angeles LAX El Segundo

When you travel half way around the world only to reside next door/above and below what can only be described as less desirable folk is disappointing (didn't see this in the brochure) 😩

Cleanliness and polite staff. The rooms were cleaned and organized. No complaints

Room was clean. Bed was comfortable. No TV remote in room, went to front desk and received one but did not work. No shampoo in shower. No hair dryer in room. Would only stay there if much cheaper than any other nearby location. Front desk receptionist was very pleasant. No shampoo in shower, no hair dryer, tv remote did not work.

Don’t offer an airport shuttle bus, which is difficult travelling with kids (taxis don’t have car seats). Rooms match budget price, but are okay enough. It was just things didn’t feel clean, eg we found other people’s hair on the towels.

Superb

Bad

Quiet rooms. Closer to bus stop and supermarket Private paid parking

One room smells cigarettes Second room smells mold or something gross 3rd room wasn't cleaned at all. Dirty bedsheets etc.. on the floor. Logan was apologetic and got my niece a decent room.

Good

From staff to room , all bad experiences. I beg people not to take this hotel. $163 per room is not worthed. I will not pay $50 for this room. No shampoo or conditioner provided just a small handsoap. It took one hour to find our reservation at 11pm. This hotel should not be in business.

Bad

Good

Exceptional

We stayed here one night in between flights. It’s rundown and crummy but we just needed a place to sleep. No breakfast options.

Nothing Everything

We were unable to use the kitchen stuff unless you pay another deposit which I never got my deposit back yet

I like this hotel,more comfortable then others same

Overall, the experience wasn't bad until the housekeeping cart that was left unsecured by hotel staff rolled off of the sidewalk and directly hit my vehicle that was parked in the parking stall for hotel guests. This occurred while I was sitting in my vehicle at the time. This occurred 2 days ago and hotel staff and management were informed in realtime with photos and hotel maintenance staff as a witness to what occurred, however they have not followed up with me to provide any solution or remedy to the situation.

Not place for cleanliness. Bath room is broken, service takes lot of time to come and fix it. Overall not a good experience.

The staff that was at the front desk after 11:00 pm was unhelpful. There was a van without a parking pass nor ticket playing laúd music until 2:00 am and the front desk said it was my problem for me to call the police that she was the front desk person not security!!!!!