Sonesta Select Durham Research Triangle Park

perfect

Starting with the room, the hotel is under renovation but our room was noticeably dated and not adequately cleaned. Furthermore, the hot water was barely lukewarm We also noted that the first floor consistently smelled of marijuana; fortunately, our room on the third floor was spared. Most concerning, however, was the environment. Our female guest was harassed at the pool, and my wife was hit on while exiting the elevator. Due to the behavior of other guests roaming the property, we felt obligated to physically escort the ladies in our party to and from their vehicles throughout our stay to ensure their safety. This property has good bones, but until serious attention is paid to cleanliness and most importantly, the security and environment of the hotel, I cannot recommend staying here.

I still have not gotten my deposit back and requested that the funds be released before I left.

Unfortunately the room smelled like cigarette smoke and seemed like it needed a deep clean. The air did not feel clean in the room, and I got congested. We were happy to find a place to stay, but the stay was difficult. The staff was kind and seemed well intentioned, but I need better accommodations.

Hotel convenient, easy check in, drains slow on both sink and tub, wallpaper peeling in room

The price and the staff The carpet in the room was heavily stained, the room was damp and the air conditioner put our foul smelling air.

The people at the front desk were friendly and anything that you ask they made sure that they can work with you. Thank you for that experience. Very nice

Staff was helpful and nice. The room smelled. The bathroom smelled worse. The couch was dirty.

The hotel was terrible, they are going thru renovations, we received no notice that the pool was out, or about the renovations. Gave us a room that had holes in the walls,furniture was nasty with stains, bathroom not cleaned

Very good

The shower, when it was time to leave. The beds were ok. Tv didnt work, the phone didnt, next to a homeless camp. The toilet had to be plunged every time you used it. There were some bugs when my boy woke up. Not sure where they came from.

Good

Exceptional

Upon my arrival to the hotel the entry was very nice for the lounge area. I did notice that it was some items on the other side that were boxed so I assumed it was some renovations going on. Customer service was on point and the gentleman was very accommodating but I must say I was very disappointed in how the hotel was. First and foremost on the welcome screen there were images from the Bistro and when I asked what time was breakfast or how do I order what was being displayed I was told it wasn’t a Bistro which meant I had to pay for my dining while there which wasn’t a problem but just like most travelers I was looking forward to what was being displayed. Secondly, the first room I got to the couch had stains and the bedding and bathtub was dirty. I went back downstairs to discuss with front desk and he upgraded my room which was slightly better. While wanting to relax on the balcony that was offered, it was no balcony furniture and I had the view of old furniture gathered outside as well as big trash bins that could be rented so I did not enjoy that. This Sonesta and the Sonesta in Cary, NC are nothing alike which I was expecting the same layout. I started to read the reviews and previous customers talked about bed bug issues, funky smells from the rooms, and overall not satisfied with the hotel. Luckily, I did not encounter bed bugs but I did go to the local Dollar Tree and purchased cleaning products and wiped around in the room. Overall, I will not be going back.

Nice service

Location Noise level

Very poor

Plenty of parking. Good places to eat close by. I feel safe. Rooms are clean. Very central location in the RDU area. Very little staff. Always pleasant and brief.

Will return

Passable