Sleep Inn Raleigh Durham Airport

Upon arrival I had a ESA the manager told me to call Expedia and have them call him in order to have my ESA to stay with me. I did the necessary steps and when Expedia called to speak to him he told his staff to tell them no. The manger spoke over me was not helpful and dishonest. To make matters worse there was a bad leak on the first floor. When I walked into the room it stunk the odor was strong, stronger than the air freshener and smoke spray combined. They didn’t have the cable hooked up to the tv and had to take another room’s cable cord to get the tv working right. When it was time to checkout we were left waiting at the desk for over 15 minutes and we never received our deposit. The room was not damaged, we checked out on time, and when we didn’t receive the deposit as promised we called to remind them and we still haven’t received it. This was our very first time staying at a sleep inn and it will be our very last! If I could give no stars I would!

Dead bugs on the wall somebody smeared and didn’t clean up, i asked for bath clothes and towels and couldn’t get any my who stay. They said they had 3 towels left and no bath clothes and she would send them up. Nobody ever came. From 8 one morning to about midnight, they didn’t have anything for me and my kids to wash our butt. Definitely won’t be back.

No cleaning on second day no maid service with other words doit yourself we have problems; staff need retrain not to put their problems on paying customer , Internet didn't work on every night of stay even in my reservation I was asking for it, Breakfast service was not maintained no coffee at 8:45 on Saturday closing time 9:30, than what could be a hazard for everybody the Hairdryer was glowing and not blowing it was a fire hazard the plastic around was starting melting and burn smell in the room, the room should have been out of order. Choice as a Hotel company need to have inspections done frequent profit thinking without proper staffing and education isn't a winning situation

Very uncomfortable bed and subpar breakfast.

Good experience altogether.

The front desk clerk was very accommodating and friendly. A huge thank you to him

Air conditioner didn’t cool well at all. Weed smells around the property. Neighboring car was broken into.

It’ll take months to get your deposit back

I would not recommend staying here. My room was changed 3 times during my one night stay. The king room I booked for had no AC. I was moved to a queen that had a used toothpick under the sheets and I located LIVE ROACHES IN THE BED. I requested a full refund and was told only a manager could issue a refund. I was moved to a double queen and was told the manager would address the issue at 7:00am the next day. The double queen room had dirty sheets, toilet seat not affixed to toilet, and no wall mount for the toilet paper. The manager Sam did absolutely nothing to rectify the situation.

Nice clean room. It was surprisingly very spacious

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Staff was great! They were friendly and respectful.

I recommend this motel for next trip around Raleigh and Durham area for reasonable price.

Room cleaners came into my room and took my towels and wash cloths and did not return them. Then I had to go tonthebfront desk to retrieve more only to find out they only had towels available. No washcloths were available. This is unacceptable.

Breakfast ran out of several items (like eggs).

Location N/A

They definitely do not care about their guest and management has to be made aware and accountable. The lady at the reception desk tried her best so I don't blame her, she was minding the front desk plus the food supplies and obviously could not keep up because it was a very busy weekend.( so both morning there were many breakfast supplies missing) In our room: The iron was missing. The hairdryer was not working. The phone was not working. The safe was not working ( I was told none of them work) Our keys had to be reprogrammed after 1st day. The sink faucet was leaking very badly, therefore there was water puddles all over the counter where you keep all your toiletries. The one drawer in the room was not usable because it was obstructed. Housekeeping did not touch the bed, it was as we left it and they only left one clean bath towel. There were two of us in the room. The toilet water tank in the bathroom was badly cracked and was kept together by some kind of thick glue. Like I said I feel that the management should care more about their clients and should do a much better job on maintaining this property. I will be pursuing this matter further and seek some form of compensation. Signed. A very unhappy traveler.

Locations was convenient. Water pressure was great. Water got nice and hot. Old and in desperate need of repairs

The bed wasn’t as clean as expected

Yes