Extended Stay America Suites Columbia Greystone

Too short of a stay not enough time in a day.

Location and vicinity to the store. Too short of a stay not enough time in a day.

The room was spacious, nothing was stocked in the kitchen but supposedly available from the front desk. The room could have been a bit cleaner especially the floors.

Not a d*** thing, sure.

Zero kitchen supplies, floors definitely didn’t look like they had been vacuumed or sweeped in a while, dirt on wall through hallways as well as rooms.

Nothing Blood on bathtub grout, no couch or comfortable chair to sit, no dresser, no utensils in kitchen. I found a stale pack of crackers above microwave and the microwave had condensation in it like it was just used upon checking in.

bed sheets were dirty and the building smelled bad

I drove all the way out there, waste my gas and couldn't even get in because you got the wrong car on file and that was crazy that there for an hour, then had to cancel it and find another room, I drove 10 hours from cancel Florida has to get turned around. That's crazy. Not a d*** thing, sure.

The room was not ready upon check in time. I had to wait an additional time in order to get into the room. Even then the room wasnt super clean. The tv didnt work. I ended up just going to bed.

The staff was horrible. Then, the room was filthy. There was paint splatter everywhere as though a fresh crime scene was being covered up. Including on the tv remote. No utensils in kitchen. NONE. No shampoo. I asked for extra blanket. Waited a hour. None came. Had to go back to desk. After I checked in, on the way to my room, I noticed a large bag of trash two doors down in the hallway. When I checked out 3 days later, it was still there.

Bare bones. No dishes utensils, cookware, or cutlery. If you plan on using the kitchen, you will have to bring all those things. Room is clean, but not quiet.

Entire bed and floors was not clean dirty sheets on bed and bug problem

The hallway was very dirty, with multiple trash bags and a very unpleasant smell.

Nothing was great about the property had to ask for a refund and find another place to stay Entire bed and floors was not clean dirty sheets on bed and bug problem

Room was clean and beds were comfortable. The hallway was very dirty, with multiple trash bags and a very unpleasant smell.

nothing! I need to speak on my experience with Booking.com because this situation was handled very poorly. After arriving at a hotel in Columbia, SC around 1:30 AM for a reservation I had already paid for through Booking.com, the hotel refused to check me in unless I paid again. I immediately contacted Booking.com, and the representative even called the hotel directly while I was present. The issue was confirmed in real time. Despite this, no immediate resolution was provided. I was left without a room in the middle of the night and had to leave and drive home. What’s even more frustrating is that the cancellation and refund process was not initiated until the next day — after I had already called and followed up again myself. In situations like this, where a customer is actively being denied service for a prepaid reservation, action should be taken immediately — not delayed until the following day. No one should have to chase down a resolution after already dealing with a stressful situation late at night. I do appreciate that the booking was eventually canceled, but the lack of urgency and support in the moment is disappointing. Customers rely on Booking.com to advocate for them when issues arise, especially during late-night travel situations. This experience did not reflect that level of support. I hope improvements are made so future customers aren’t left in the same position

The rooms are spacious and very clean. Staff was super nice. Paying for parking per night.

I need to speak on my experience with Booking.com because this situation was handled very poorly. After arriving at a hotel in Columbia, SC around 1:30 AM for a reservation I had already paid for through Booking.com, the hotel refused to check me in unless I paid again. I immediately contacted Booking.com, and the representative even called the hotel directly while I was present. The issue was confirmed in real time. Despite this, no immediate resolution was provided. I was left without a room in the middle of the night and had to leave and drive home. What’s even more frustrating is that the cancellation and refund process was not initiated until the next day — after I had already called and followed up again myself. In situations like this, where a customer is actively being denied service for a prepaid reservation, action should be taken immediately — not delayed until the following day. No one should have to chase down a resolution after already dealing with a stressful situation late at night. I do appreciate that the booking was eventually canceled, but the lack of urgency and support in the moment is disappointing. Customers rely on Booking.com to advocate for them when issues arise, especially during late-night travel situations. This experience did not reflect that level of support. I hope improvements are made so future customers aren’t left in the same position

Every thing was great

The exterior was loaded of trash everywhere. The room looked good except the frig, ctops and floors were dirty and had to clean ourselves. No coffee maker in the room and the towels were dirty. For the trip we had was ok for the price but will not stay here ever again. The front office were nice and that was the only thing that was good about this hotel.