Microtel Inn by Wyndham Ciudad Juarez/By US Consulate

Internet was a bit unstable and weak. Only one elevator was working.

Was there for consulate stuff, it was very close to everything I needed ! Breakfast area is small but the breakfast was delicious!

Hotels is close close to alot of restaurants Breakfast was okay they should have more variety.

The property was secure and close to us consulate. The staff was very helpful. The rooms seemed a little outdated the carpet was dirty with stains and had a wet carpet order.

Everything

Room walla dirty, awful smell from the drain. We asked for some bleach and they sent maintenance who said the drain was clogged and they had unclogged it, but they did not put anything in the drain to help get rid of the smell.

Friendly staff & outside appearance of the building. They could actually vacuum the carpet in the room instead of sweeping it. They move the vacuum down the hallway pretending they use it in the rooms. But, they don’t, there was broom straw in our room, carpet still wasn’t clean. Black flies coming from the drains, shower & sink. I reported it. Supposedly they took care of it. Black flies were still present. Beds were supposedly changed, my bed spread (light weight, sheet material) had a stain, (which was ok if it was clean) she flipped it over to the other side of the bed. I am not too sure the sheets were even changed. The water pressure was so low that it took 3 times longer in the shower to get the soap off & shampoo out of my hair. I ended up with a rash even though I tried my best to get the soap off. They had two elevators, one was out of order in this four story hotel. It was obvious with the tape covering the buttons that it hadn’t worked in quite sometime. (it was peeling off & ragged) The only elevator that did work stayed busy, it broke down. We all had to wait for it to be repaired. Ice machine broke, then all of the ones on other floors were empty, then shut off except the lobby. No refrigerator in the room, unless you had a “Suite” The sink was dirty (mold) around the faucet & drain. I brought bleach wipes with me & cleaned. Mold in shower. The breakfast was gross, burnt eggs you could smell in the lobby. We took one look at the food & left. There was not even any fruit. We never ate breakfast the entire time we were there. We had to extend our stay unfortunately, we had made many new friends. We decided to stay since we had made it ten days already, the extra few days we could handle. Meaningful friendships with stories and phone numbers shared made a difference in moving. I will never ever stay in one of their owned hotels again & will never recommend them to anyone. We lost the first day OUR fault, we left a day early THEIR FAULT. So, we lost near $100 to that place.

Rooms are dirty, smells bad, stained sheets, stained towels, rusted shower head with no water pressure

The employees were very nice

Everything is just perfect ! The staff are very very amazing and helpful Nothing all is good

The small space for breakfast

Great location. Hotel is a few steps from US embassy and across the street from a mall. Good restaurants around the property. Morning breakfast was okay not the best but okay. The bathroom had hand soap, body lotion, shampoo and body soap. Is an old hotel, furniture is old and with construction all around. There was a drainage smell for the first 2 nights on our hotel room and hall. room service was daily but they not switch towels or vacuum daily. But they will do your bed. Breakfast room is very small and we had to wait from 10-20 min for an open table. Staff is friendly but one receptionist was very rude.

very comfortable everything time I stayed to shorti

At night there will be a nasty smell I think is from the outside we have to make sure the window is fully close. In my opinion this is not a good stay for the kids it doesn't have a pool and I know the kids love swimming.

It’s close to everything It’s stuffy in there. Plus it needs a lot of remodeling.

Location and bed was very comfortable. Elevator was broke. The price was little high.

Nothing, the hotel it’s self smells so bad on the 2nd floor, we called front desk to let them know the tv wasn’t working and we never got help to come fix it. The shower drain didn’t work also. They really need to update the whole hotel. The kitchen area to have breakfast is so small there was a huge line waiting when we decided to go down and try it out.

The breakfast was good, the rooms are spacious, and very clean facilities with a nice staff. I was very comfortable for the 4 weeks I was there.

It was at great distance from the consulate and clinic. The carpet in the room was old and it smell like feet or mold. It was a long stay, so it would be nice if some kind of entertainment app was available; Netflix or Disney. At least allow guests to connect their own accounts. Also, the gym was too small. Many guests and only 3 can workout at a time.

Room was dirty and not very clean Room as filthy and staff was not helpful at all