Krystal Urban Ciudad Juárez by US Consulate

The silence

I have stayed at this hotel frequently and always considered it an excellent, clean, and comfortable place with a great location. Unfortunately, during my most recent visit, the sewer odor in the bathroom was unbearable The sewage smell is unbearable

None

It was a nice place clean really well placed The A/C did not work, it was blowing dry air.

The pool room was very warm and closed too early. If we want to hang out with friends it is impossible as it is full of kids early in the afternoon.

Very clean very spacious very organize I like it a lot. I definitely will stay next time.

It was very clean, very professional Everything was perfect

The bed’s comfort and the swimming pool The bathroom, the tub, the pressure of the water sucked, the towels were stiff, the curtains didn’t close properly, the cleaning service wasn’t very good, the room’s phone didn’t work, the air conditioning was pretty unstable, the room service was practically inexistent; I asked for two glasses of ice and water and they told me I had to go down to the restaurant and ask for it.

my room didn't have no microwave nor small refrigerator this was a huge NOOOOOOO

We greatly appreciated George's warm welcome. He was consistently friendly and approachable upon our arrival. Our housekeeper, Blanca, maintained excellent organization and consistently assisted us beyond our expectations. She was exemplary in her service. However, some of the staff at the front desk did not exhibit a welcoming attitude or offer smiles. The only staff member who exceeded expectations was Jorge in the Front desk. The primary concern regarding the property was the occasional excessive noise, which made it difficult to sleep. It is advisable to prohibit individuals from sitting and consuming beverages in the parking lot or playing loud music.

Location Ok

Service

Staff was helpful All facilities were poorly maintained and low quality. Not equal to other Krystal properties

The hospitality of the hotel

Everything and the food Nothing

Cleanliness and affordability.

Clean y friendly staff N/A

Amazin pool Location

The room had a coffee machine, but coffee was not provided.

Good location