Holiday Inn & Suites Chicago - Downtown by IHG

Way overpriced for what you get.

The room was large, clean, and comfortable. The blackout shades and space were highlights. There are only two things that would make me question staying here again… 1. We arrived early and our room wasn’t ready, which is no big deal, but they wouldn’t even let us use the pool while we waited on our room. In my extensive travels, I’ve never experienced that and it was a bummer for my daughter. 2. The price for parking is really high… $65 a day! I understand it’s located in Chicago, but it’s not even located within walking distance to downtown. If you figure in the room rate, with the parking fee, and Uber fees, it makes the nightly rate very high compared to other hotels located in the heart of downtown.

The pool was clean but very cold. The room was old and dirty for $450 a night. Which is already insane for a holiday inn. Our bed had pen marks all over it, the carpet was extremely frayed. We were placed right next to a loud elevator where you could hear everything. The “manager” called the day before to ask for payment before we even checked in. In my entire life I’ve never been asked to do that. Extremely tacky and rude to threaten to cancel someone’s reservation if they don’t pay. I was supposed to pay at the hotel when I arrived. They didn’t care… this who experience would never make me stay here again. They just care about money and not the customer experience.

Everything was so nice

I’ll definitely be staying here again.

I enjoyed everything there and everything around me was very convenient to get too. I will return soon. I thank the staff for everything!! Take great care to all

Cleanliness Limited parking

Pleasant

Everything was good 👌😊

Bathroom was barely big enough to open the door. Front desk check in clerk was efficient but abrupt. Hard at 2 am after traveling all day.

Clean area, had a very relaxing stay

Front desk ladies were awesome!

Parking is limited for the amount of guests at the hotel. The public parking right next to it is not safe at all.

It was a decent stay.

Ideally located to explore Chicago. Next to Clinton subway station.

The worker at the breakfast buffet was the sweetest greatest asset to this company Limited parking and having to pay for parking

Great hotel. Great location near grant park. Alot of things were in walking distance. Staff was very helpful at check in. And property was well maintained. Are room was nice and clean. Everything worked and was enough for the price we paid. We'll recommend if you wanna be close to downtown.

The bathroom is extremely small

Exceptional

Just not nice.