Sheraton Chapel Hill Hotel

What? What we would suggest is that they put umbrellas outside by the pool cause it was very difficult finding shade

The hotel was very clean . It looked like it was new. I was upgraded from a king bed room to a double queen bed room which was good . A very good hotel stay overall. Thanks

they now charge for parking unlike before.

Happy with the stay

I loved the trout dinner in the restaurant and the convenience of the self-serve sundry store early in the morning. The location is great with easy access to I-40.

Location

Club room was worth it

Clean, refreshed, well appointed property. Front desk was hospitable. Bed was outstanding. I recommend this hotel.

Paying for Parking and the payment process was not expected. I can see paying for valet service, but paying to self park in a small southern town seems a bit much. Plus the "threat" of being towed was a HUGE turn off. EVERY other hotel in the area offers free parking...EVEN the Carolina Inn and it is on campus!

Stayed 1 night and the room was spacious. Loved that the room had a balcony. Bed was so comfortable. Staff were very accommodating and helpful.

The property was good. The pool was ice cold ( fresh water ) but I booked the hotel because of the pool. We would stay there again!

The bathrooms were entirely too small for someone with a walker and the commode was way too low for older people. The space on the sink needs to e increased by 100% as there was no place to put anything that was needed to get ready for the day!!

Excellent hotel

Terrible breakfast

Loved our stay here! The staff went above and beyond. Location was close to everything. Would definitely stay here again!

The location was excellent, just off the interstate but also close to the University of North Carolina campus. Gym and pool facilities were quite good. Staff was friendly and polite. Check-in: there was a foul-up. The hotel (incorrectly) had us booked for two rooms, while the booking agency (booking.com) had us (correctly) checked into one room. After six-hour drive and quite tired, I was directed to contact the booking agent myself to sort this out. Would have been nice if the front desk had taken care of this problem for me. Restaurant and bar service: not enough staff on duty. This felt by design, and it gave the bar/restaurant space and empty and uninviting aspect. I noticed that for breakfast, most of the guests walked next door to McDonalds. Rooms: mattress was overly soft. The body wash bottle in the shower was empty and never checked by maid service or refilled. There were ants in the sink every night, attracted by water drops. The air conditioner was surprisingly loud. Parking: it seems fairly odd that what is essentially a motel near a highway, not a swank hotel in a cramped urban downtown, would charge a daily fee for parking. Most of your guests most likely arrive by car. The stay was perfectly pleasant, but the hotel did not fully justify its price-point.

Clean, convenient. Nice friendly feel.

Nice stay!

The hotel is no where close to retail or restaurants, so I don’t know why parking was not free…it was a hassle to do the QRcode paid pkg for a petty $5. No complimentary breakfast.

Our bed had pizza sauce on it when we arrived. We called the front desk, but it took hours for them to reach housekeeping, who never came. Eventually we were given a new room, but housekeeping did not come the following day either. Overall, there seemed to be little to no service anywhere in the hotel, and the property felt poorly maintained and unclean.