Carlyle Hotel

Staff was very kind. They upgraded our room because the one we booked was unavailable.

OK. My mistake. We checked in, took a rest and moved on without sleeping our first PAID night. We came back late the next night of our booked & paid stay to find: Our room had been sold to someone else. Poor guy. 11:30PM with us trying to get into OUR room - also HIS room. He was gracious. Desk guy got us a different room but I felt both angry & embarrassed. “3rd Party Booking” meant we could not, allegedly, be compensated.

Towels and bed made each day. Had leftover hair was left on the bathroom counter during checkin. Bathroom was stocked with soap and toiletries which was nice. During my stay they were cleaning the carpets which was nice. Wish they offered bottled water/ice machine signage lacked.

Friendly staff and clean rooms. Overall great value.

Convenient

Very nice hotel and convenient location to many sights, stores, and restaurants. Super clean and extra comfy bed! Will definitely stay here again!

Staff was excellent hotel needs some upgrades

The property was extremely clean; the room very clean and comfortable. Parking under the hotel was easy and the location close to freeways was excellent. The staff member at the front desk was very pleasant and gave us our room keys (literally keys) but gave us little to no information about hotel amenities.if there were any. We were visiting some family in Los Gatos and would definitely stay at the Carlyle when visiting again.

I am always treated very well by the manager and staff at Carlyle! It’s definitely my go-to for my business travel. Thank you!

Good

Convenient location for Los Gatos (10 minutes drive) and a lot better value than hotels in Los Gatos. Large, clean room and comfortable bed. Good parking under the hotel. The air conditioner was very noisy - earplugs were needed to keep it on at night.....fortunately, I had some.

The hotel was very clean, but it smells of Raid roach spray and very strong.

This is always my first choice when visiting the area. Very accommodating when I have arrived early before check in. My only complaint would be the water pressure in the shower.

Good location, convenient.

The room was big. The bed was comfortable. There was a Keurig coffee machine in the lobby. The price was very good

We absolutely love this hotel. We've stayed here twice and have had a pleasant experience both times. The hotel is clean and conveniently located next to stores, Starbucks, food spots. Parking is self parking, with security cameras. The staff is so friendly and welcoming. You can tell they appreciate their guests.

Pleasant

Exceptional

Great place to stay, only problem was autolights coming on in middle of night

The decor, the front desk person, the carpet design.z