Holiday Inn Express & Suites Austin South-Buda by IHG

Oh wow out of alot of hotels that I travel to.This one is fgs best.It could b a 5star.The clerk Bryan was excellent even they r people friendly.I will always stay here on my visits

I booked a suite and upon check in they tried to put me in a room that was not a suite, and also a room that was not ready. Then I got put into another room which was still not a suite. The third room was finally a suite but the AC unit leaked so much that I had to put into yet another room. All the rooms were not clean. One room had blankets from a previous guest. Floor did not appear vacuumed or swept at all. The pool was dirty. I asked for assistance using their pancake machine and was simply told it was working. Worst customer service ever.

Everything was good The room smelled funny and pancake maker didn’t work right

I liked the front staff. They were helpful and made my chsck in and out easy. Free coffee. The room smelled like hot shower. They dont air out the rooms and you can smell it. Rhe pillows look nice and fluffy and when you lay down on them, you loterally sink in. The beds made so much noise. The springs in both the beds were so loud with every movement. The dumpster outside was overflowing with trash. I found a cochroach in the room. We asked for towels to be brought to our room and no one came. The doors were hard to open and you would have to pull them hard to close. Their were lots of flies in the dinning area because of the door to the parking lot by the pool not being closed properly. Again, you had to pull it hard to close. We stayed for 3 days and 2 nights. Our trash was piled up before we left. Not sure if we had to call for them to come check our room.

The young man that checked me in was helpful and friendly and the pillows were really comfortablez

Great experience. The staff is kind and very helpful.

The staff was great. They kept everything clean. It was just an old hotel. The elevator was not great. The laundry room not working, the ice machine was leaking.

Our stay at the hotel was great. Breakfast was very good. The swimming pool was closed for maintenance but it was ok due to it rained that weekend.

Messy lobby and elevator

All these issues were minimal compared to the fact that they charged over $1000 for a tow night stay that was barely $215 at most. Three different transactions for that amount and then charged and then the next day charged an additional $570 on top of the 3 $215 charges. We brought it to the attention of the manager and always told they were doing what they could, but charges remained.

Property seems to be under construction. Lots of dust. The pool was closed.

Breakfast was ok.

The elevator takes much longer to open and close, and it’s also slow to reach each floor. It needs an update!

This area is great, and you can easily walk to Starbucks, Dutch Bros Coffee, McDonald’s, Taco Bell, and Popeye’s. The elevator takes much longer to open and close, and it’s also slow to reach each floor. It needs an update!

Air conditioner worked good Breakfast wasn’t a good quality. Ceiling fans were out in whole building.

Good

I was really disappointed with my recent stay at Holiday Inn Express. I usually love staying at this brand, which made this visit even more frustrating. The waffle machine at breakfast was broken, the elevator was extremely slow, and the room itself felt very strange. I was given a handicap-accessible room even though I did not request one, and there was no bathtub. Overall, the experience just did not meet the standard I normally expect from Holiday Inn Express, and it made the trip disappointing.

First time here to watch a TSU graduation. Personnel very friendly and helpful!

A big room. The man in front desk was too kind. 10/10 The Elevator it takes too long

Room looking Smell in elevator, and lobby, was like smelling weird