Hilton Garden Inn Baltimore/White Marsh

Everything ❤️

Everyone of the staff was pleaseant, friendly and helpful.

Superb

Passable

Exceptional

Room was clean Bed was lumpy. Front desk staff did not read the reservation email provided and would not let me check in until my spouse called them directly even though the reservation was in my name

Very clean and comfortable facility. Pool and fitness room were great. Had drinks, dinner and breakfast on site and it was great with excellent service. There were nice spaces to sit outside as well. Room was well equipped, clean and comfortable. NA

The young people program that was there. The furniture was dirty, the carpet was dirty, the bathroom tub had mold around it, the main bedroom wall had paint missing and the windows were dirty.

Pool was disgusting. Room Smelled like mildew. Too overpriced for the outdated room.

Great location. Friendly staff!

Checked into room only to find out the plumbing at the hotel was being worked on and there was no water until later in our rooms. Once the water came on, it was brown until the next morning. Out relatives had to change rooms because their toilet was not working and the room smelled like sewage. I couldn't sleep in my bed because the broken bed frame was repaired by someone who never did carpentry ever before... There was three 2x4s in the center of the bed, causing the mattress to have a high bump in the center. Our bathroom looked like a highway motel bathroom. Missing lights, broken floor tiles. It was confusing because I booked this hotel thinking it was an upgrade for our Baltimore visit. The only thing nice was the lobby and pool. My niece and nephew loved the pool. When checking out, they asked "how was everything". I told them they don't want to know, they said they did... So I gave them the list, and they were shocked. It is their hotel, they know the shape it is in... I will never book this hotel again.

Exceptional

Bad

I am a Marriott member and I found the rates were too high for an overnight stay. I checked Hilton and they were over $200 less.

The hotel was comfortable and clean The hotel is too close to the highway, there was a lot of highway noise during the one-night stay

Pool was not heated and not cleaned. Broken all weekend. Hot tub was cold as well.

Very good

The lobby was lovely and the staff very pleasant and professional. The food was exceptional. The bathroom needs work. There was mildew around the edge of the tub in the caulk. The bathtub itself is falling apart on the outside by the door. Under the bathroom sink the tile and grout are falling apart and the wallpaper peeling.

Location When I arrived for check in no one was at the front desk and me and other guests behind me were waiting for 10-15 minutes before anyone arrived. The room was located on the 3rd floor. Upon entering there was a musty/old smell. The cabinet that held the microwave was broken and leaning against the wall and the couch cushions were stained to the point I didn’t want to sit there. I got the room to use indoor pool since it was 100 degrees outside that day. As you can see from the pictures, the hot tub water was brown and had a white film on the top of the water. Disgusting. The pool area didn’t look clean and there were only 3 towels for guests to use after. I had swim shoes so decided to get in the pool. Typically the water is warm but theirs was ice cold. It took me about 20 mins to fully get in and even after being in it for some time I was still freezing. I ended up leaving after an hour. I didn’t even stay there. I don’t plan on going back.

Exceptional