Sonesta Simply Suites Austin The Domain Area

Run down motel, smelled awful, dogs barking in rooms, hair on towels, took $100 out for a hold. Rust on everything, stains on walls and furniture. Check in staff was super friendly

Maddie at the front desk was wonderful, empathetic, engaging, and she made us feel very welcomed. My boyfriend and I had been out of our apartment for a week (and in and out of another hotel) and were stressed by the time we got to the hotel, but her customer service was unmatched and it gave us a bit of relief and care after sharing our story with her. The room was also comfortable and had all the kitchenware (especially the real coffee maker) to make it feel more at home. Thanks for the customer service and stay!

I asked to speak with the manager, manager refused to speak with me saying he didn't want to. This place is terrible. A few of the staffers that handle food prep and cleaning are okay. But all of the front end staff is appalling. Never stay here!

Great value for a quick trip.

Great place for a good night sleep and for longer stays. Good size bath n kitchen also

that there were cockroaches

The hotel charged me for three nights even though I only booked one through hotels.com. The front desk worker did help me get a refund, which I appreciated, but he definitely didn’t seem too happy to be there. Room was not as nice as the pictures portray. Some dirty areas.

It was okay. Housekeeping was slow.

It's was good for the price

Location Laundry and fitness center were closed and notice wasn’t given.

This place is in serious need of updating/renovations etc. It just smelled old! Sonesta you can do better.

Great big oaks to chill under, beautiful potted plants added a nice touch to the entry way. Room was spacious and equipped with all I needed during my stay.

A couple of things that I'd bring a little more attention to would be the requirement of small deposit. I made this reservation through the app and there was no mention of deposit required. It wasn't a problem however for those that are budget minded it could create a hiccup. Also to note, I had phoned regarding an item that I accidently left in the room after check out. They couldn't locate it in lost & found, so they were going to check with House keeping and phone me back the next day. The returned call never materialized.

It’s was okay for the price. Should have researched better for another property.

Solid stay…no complaints.

The residents are kool . And staff is awsome. Very clean and comfortable. Nothing not to like

The room was adequate, recently updated but still showed signs of age. The in-room kitchen and full size refrigerator were great amenities. The location of the hotel is convenient to many other stores, shopping, food options.

The price was unbeatable and made the stay still worth it. While our room was clean, the smell of the cleaning product or air freshener used was so strong and really unpleasant. The hallway carpet, walls etc were in poor shape but I believe they are in the middle of a much needed refresh.

We did not need to use the kitchenette part of the room, but it was a very nice setup. I did use the coffee makert....All rooms have an ironing board, iron and of course hair dryer which saves time having to request them to be brought to you. The online info shows breakfast is included, and it was not. That was rough in the morning since we had to locates somewhere else to eat last minute.

Good