Hilton Austin

Perfect location, clean, modern, caring staff When the construction next door will be done it will improve the area and hotel location even more

It was a perfect location.It was updated and clean.The staff was very helpful.It even had a text where you didn't even have to call the front desk and talk to anybody.You could just text and it would respond and answer.It had an amazing rooftop pool and hot tub.It had great options for in room dining or even going 2 one of their restaurants in the hotels.It's in a great place downtown if you want to go anywhere in the city.Honestly, this is probably the number one hotel in austin that I have stayed in, and i've stayed in a lot. The only thing I didn't like was the cost of parking.I paid for parking at the front desk and she said to use the room key to get out.But there was nowhere to use.The room key.So I ended up paying another parking fee on top of the parking fee.I already paid, but it could just be human error.

Pool closed too early

Loved Drew at the Pool Bar and the room was clean and the support staff was helpful

I didn't like the woman who answered the phone when I called to ask for anything she would daub" it's you again" like I was bugging

wonderful staff and very clean property. Melissa with Hilton Honors was especially wonderful and helpful.

I had a nice stay as expected.

Exceptional

Great location easy to get around If not using valet parking service we were forced to unload our own luggage from the car park which was very hot and quite a way from the lifts to access our room. One lift from car park to lobby then push trolley with luggage through lobby to lifts to room

Not enough restaurants or Starbucks hours available.

too pricey

Centrally located Construction next door

Exceptional

Staff was great. Clean room breakfast was a little over priced.

No hot water

Had a great stay, nice hotel and close to everything. Only downfall, We upgraded to suite and I was surprised to see how dusty the furniture was which gave me bad allergies as well as when upgrading from premier room we lost the $25 credit food/beverage which I felt should of been taken off from the upgrade price

Excellent

Staff was very warm and kind. Also, the hotel is beautiful

Location

Service was fast and friendly. My room was beautiful and so clean. We had such a great stay during such a busy time.