Embassy Suites by Hilton Austin Central

This hotel had very nice rooms. The staff was pleasant and happy. We were welcomed with a free happy hour and the breakfast was awesome. I will be coming back when I am in Austin.

Will definitely be back :)

All was awesome

Not bad, just a bit old and not very well maintained. Water leaks everywhere. Even the lobby has water problems. Housekeeping was very sparse.

Friendly staff and place was clean. You have to pay to park your car in the hotel parking lot. It should be included in the stay.

Exceptional

Hotel room was old. Old carpet. Smell of humidity.

Great

Everyone was really nice, except when you check in they do not give you any hours that the pool, fitness room or anything from open to close. Never told us what time breakfast starts or ends and had to find out out through a employee they stop serving omelets at 9am smh the happy hour was excellent so were the drinks. There is food nearby and the hotel is clean, they also keep water downstairs for you which is fantastic. Overall, I'll be back next month to stay. The pull out sofa is hard asf, my niece's back was hurting after she woke up so she just slept on the regular sofa instead of using the bed again

We love this hotel. The location, room size, amenities, cleanliness, fun happy hour & the buffet is AWESOME! My family has stayed here 3 separate times & the front desk staff has been rude every single time. I have overlooked the way they speak to guests MANY times, but I cannot anymore. Not just 1 person multiple ladies multiple times. My family has been yelled @, called a liar, huffed @ & eye rolls from different front desk staff. Been trapped on an elevator & scolded for it even though there was no sign or communication it was broken. We travel from dfw many times a year for UT events & want to stay here, but the front desk ladies need a refresher on customer service. 3 separate times from multiple different staff is not a fluke it is a problem.

Exceptional

Breakfast was good for a hotel breakfast

Room was clean. Tub was dirty. Breakfast was not good. Staff was friendly.

Good

Exceptional

I would definitely recommend this spot!

Breakfast was the ONLY decent part of the stay. Exec. Chef. made a nice rolled green chili chorizo omelette - isn't it telling when the only part of your entire experience that rose above 'meh' is eggs? This place needs a major update or a wrecking ball. I remember when it was built - it had not changed a bit - except for the breakfast area. If you love the 80's-90's, this is your place - other than a gray paint job. Desk staff was two *, the maintenance guy was a 0. Refrig. in room was not working, freezer solid ice. Maintenance guy spent < 3 min, said it was "re-set", "all good" and sort of made it clear he wasn't coming back. Spouse has special dietary requirements - which we bring - and is why we book where we have a refrigerator. It all spoiled... A $22+ charge just for a place to park _in_an_open_outdoor_parking_lot_ accessible_ to_a_freeway_service_road_ is a new one for me. Wouldn't go back on a bet.

I enjoyed my stay because it was clean, comfortable, and very peaceful. The staff is very courteous and helpful, and the breakfast was impressive. A chef would even cook a fresh omelette of your choice for you!

Staff was friendly and helpful! The complimentary Happy Hour was great!

Exceptional