HomeTowne Studios By Red Roof Augusta

Exceptional

Dirty rooms old stained and burned beds bugs everywhere Everything

Poor

Bad

Staff is terrible. The front desk girl was so rude and not helpful at all. They tried giving me a FILTHY room and when I said no thank you just give me a refund they gaslit me and said I was lying about the condition of the room. I had to dispute my charges

The people working the desk were very kind and helpful. The property certainly needs some TLC.

The place was nasty not clean rusted places everywhere. Would never stay Again.

The staff was lovely - they weren’t the issue. The issue is the room was nothing like what was pictured and there no amenities. We booked a suite and the cabinets didn’t open or close and were off the hinges. The microwave was dirty, the room itself was grimy - the shower and toilet were spotless though. Our smoke detector kept chirping so instead of replacing the battery, the maintenance person just removed the whole detector leaving us without one altogether. There was supposed to be an in-room iron and hair dryer but those had been removed and none were available on property to use. The pool didn’t have any water in it and the overall property was in a state of disrepair. We understand that we booked during a peak week and we were going to pay more for our accommodations but this felt more like a motel I stayed in on spring break in 1998.

Exceptional

Never Again

Had to go through 3 rooms to find one that was decent enough. Apparently they are for extended stays but they don’t tell you that upfront. It was okay overall.

Good

Bad

The hotel is under renovations and after 2 attempts, a 3rd room was finally found for our stay. The air conditioner was making a loud humming noise in the first room, the second room we were given, the key wouldn't work when we swiped it and then finally the third room, we had to ask that the smoke detectors be removed because it kept beeping. No trash can and hair was in the sink, plastic fixture on wall for lights were burned and air conditioner in this room didn't cool properly. People hanging outside all time of day/night. Pictures on site are VERY misleading about this property. Maybe with the proper management and staff it can be a nice place, but right now it looks like the local "hotspot for a hookup"

The location The house keeping rule if you stay extended days you don't get house keeping, the policy on who gets breakfast & the actual Housekeeper I met was rude.

The house keeping rule if you stay extended days you don't get house keeping, the policy on who gets breakfast & the actual Housekeeper I met was rude.

We liked nothing about the staff or the property

The place had roaches

Worst hotel experience we’ve ever had. One bed was broken with the box spring shoved underneath. The bedding was wrinkled, stained, and clearly unwashed. Roaches were crawling in the room. There was a bottle of lubricant in the nightstand drawer. The towel rack was ripped off the wall. Unsafe area with suspicious activity in the parking lot. We were forced to stay a few hours due to exhaustion and had to throw away our luggage afterward. Disgusting. DO NOT STAY HERE.

The pictures must be from another property. The room was gross and never updated like pictures. Pool destroyed like it’s in the Gaza Strip. Back of hotel falling down. Prostitutes walking the streets till sunup