Sonesta Atlanta Northwest Galleria - Marietta

Beautiful room.,........................

If it is 4 people to a room the bed is not big enough. It is supposed to be a queen size bed but they look like twin beds. That’s my only concern

Toilet was constantly leaking. We had to manually adjust the flapper each use. Bathroom overall was quite dated. Charging $18 to park overnight in a perimeter hotel surface lot was REALLY tacky. Most of all, the Braves shuttle service was bad. The driver had no approved drop-off point; just let us off on a street corner and told us to return and wait at a sign on the corner after the game. We did and waited forever in the heat before calling several times and receiving varying info about the need to move up the road to wait in front of different businesses (first a sushi bar, then a KFC, then a Walgreens, which was across Cobb Parkway -- good luck crossing that on foot after a game). I finally gave up and hired a cab to get back. How can they not have that system in order when they use the "shuttle service" as a selling point??

The location, the pool, gym! Everything is good. The only thing I didn’t like is the toilet keeps running water. But easy fix.

Good everything good

Exceptional

Will definitely stay here again.

There was a Waffle House right next door. You have to pay 20$ a day to park even with your hotel reservation. I did not know this prior to booking. They had construction going on in the hotel. Did not know this prior to booking. The A/C was broken when we checked in and they did not tell me before checking in. We got to our room and it was 86 degrees in there and the floor was wet because of the humidity I’m assuming. I went to the front desk and they said it would be fixed asap the repair man was tgere to fix it. Went to the 7 hr concert left at 5:00pm come back at 12:00am the ac was still not repaired. So I ask for a refund and the lady was rude about it. (Still waiting on the refund) it’s been 4 days

On check-in we were told the air was not working but they were working on it and hoped to have it back up soon. We were not told that it had been out for at least 2 days. Despite this we enjoyed our stay and would stay here again. Special shout out to Fred the shuttle driver!

Superb

All the staff were amazing and helpful the air was broken over half the stay and it was miserable the breakfast was good because it was a buffet but didnt like that only 2 breakfast were free and the kids would have to pay $17 also didnt like that parking was almost $20 a day

When we checked in the air conditioner was out in the whole building. They did not let us know when we check in. After a few hours we let them know about our room being hot and the staff said the air was out. They did not offer any accommodation or anything. They never gave us an ETA on have it fixed either. We ended up checking out along with several other staff. Staff were not helpful and were deceiving. They should have been upfront about the situation.

We also had to drive 4 hours back home at 12am. If they knew the air was out, that should have been communicated when we got there to check in. They acted oblivious to it until after the second room and 6 hours later.

The air conditioning didn’t work

The only negative experience we had was the A/C in the building went out. They did actively have maintenance there. But very inconvenient.

Staff didn’t seem very friendly to accommodate us.

Didn't eat

The room was clean and comfortable. That's the only positive thing to say about this hotel. The staff was rude. I dealt with three different people. Be aware that if you use the shuttle service, it might not leave when you think it will. We signed up for the 5:45pm time slot for the shuttle to take us to Truist Park. 45 minutes later, still no shuttle. Another family gave up and ordered a ride share and was nice enough to let us tag along. Then, after the ballgame, we waited for over an hour for the shuttle to show back up. Several other hotel shuttles had come and gone multiple times.

Location Needs MAJOR updating. The 2nd night there our toilet wouldn’t flush. We called them to come fix it. An hour later we were still waiting. Housekeeping came and tried to plunge it but that didn’t help. Water was coming out from under the toilet. They were supposed to fix while we were out that day. Came back to room several hours later. All cleaned up. Assumed it was fixed but was not. I called them again. They ended up changing our rooms. Water pressure in shower was horrible. Bathroom was very small. Had construction going on inside but didn’t notify customers in advance in case they didn’t want to stay while construction going on.

Very clean and nice staff was nice Clean