Holiday Inn Express & Suites Dallas North - Addison by IHG

Cozy, great breakfast. Great pool.

Everything was perfect, staff most friendly. In all my travelling, I have never seen breakfast go over allotted time. But they did, thought that was neat.

AC unit in the room made so much noise you couldn’t sleep . They ran out of coffee at breakfast time, no in room coffee makers , the orange and apple juice was watered down at the breakfast counter, and the pancake maker didn’t work. They had Powdered eggs for breakfast, Sheets were not clean, floor was sticky like something was spilled on it. Do not recommend.

Comfortable bed/rooms. Clean NA

Exceptional

Upon arrival, there was no one at the front desk, and we had to wait approximately 15–20 minutes before receiving assistance. Unfortunately, no apology was offered for the delay. Later, I called the front desk to request spoons and forks and was told they would be delivered to our room. After waiting for some time and receiving nothing, I had to go down to the lobby myself to pick them up. When I arrived, the front desk employee appeared occupied with her cellphone and seemed to have forgotten my request. Additionally, the window shades in our room were broken and would not raise. Overall, the lack of attentiveness and maintenance issues made for a disappointing stay.

Tenía un olor muy fuerte y tampoco habían cambios de sábanas!

It smelt like someone had peed on the carpet several days ago and no one cleaned it. We could not bear the smell, so we went to the reception to get the room changed but they never had another available room. We left and had to get accommodation in the neighboring hotel. I was very dissapointed and I would never recommend the place to anyone. Unfortunately, I could not get a refund because I had booked it via Expedia, another very major mistake. If I could have booked directly via the hotel, they could have refunded.

Enjoyed my stay here. The room was clean beyond my expectations. Friendly staff and always available to answer your questions.

Yes

My stay was super, staff was courteous and knowledgeable, the room was clean, comfortable and cool. The breakfast was great, I will stay again

Over rated. Not good experience.

This was our 3rd year staying here (we stay 1 wk every visit) and this year was the worst! Last year we ran out of soap, had problems with the tv & unbalanced bathroom floor. They were fixing when we left. We were placed in the same room as last year and same problems in addition to not changing our linen - especially after asking & not changing the stained comforter (it was clearly dirty!!) and the toilet kept filling until you jiggled the handle. Also, what happened to the bacon as a variety of meat choices & hot chocolate choice for the new coffee machine in the lobby. Another note: The outside lounge area never had the cushions out - not setup for guests - so no where to sit. Bright side: The front desk staff was great! Very friendly. Wish things weren’t so bad, The location was perfect for visiting my family. Needless to say we will not be returning again. Very dissatisfied customer

The location was good and room very clean Not that big of deal, but I could only come through the front door of hotel. Side door and back door key entry did not work.

Rooms were very clean

Hotel was clean, rooms were spavious and staff was really nice and helpful. Breakfast was good too. Coffee was delicious! I would highly recommend this property.

Everything about it was great. Trish at the front desk was especially fantastic. He felt like a friend when I left. Nothing

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👍

The kitchen and cleaning staff were amazing- polite, professional, helpful.